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Compassionate home care

Understanding our commitment to you

Compassionate care solutions

Aims:

· Promote independence and well-being: Our aim is to empower individuals to maintain their independence and live a fulfilling life for as long as possible within their own homes.

· Maintain dignity and respect: Domiciliary care emphasises respectful and compassionate care that preserves individual dignity and autonomy.

· Delay or prevent residential care: By providing necessary support at home, we aim to minimise the need for individuals to move into residential care facilities.

Objectives:

· Meet individual needs: Care plans are personalised to address each client's specific needs, preferences, and cultural background.

· Provide practical assistance: This includes help with daily living activities (ADLs) such as dressing, bathing, toileting, meal preparation, and medication management.

· Offer social interaction and emotional support: Domiciliary care can help combat loneliness and isolation by providing companionship and emotional support.

· Maintain safety and security: Creating a safe and secure environment for clients is a key objective, which may involve assistance with mobility, fall prevention, and managing health risks.

· Empower clients and their families:Domiciliary care aims to educate and empower clients and their families about care options, decision-making, and self-management.

· Work collaboratively with healthcare professionals: Care providers collaborate with doctors, nurses, therapists, and other healthcare professionals to ensure a holistic approach to client care.

· To build a team that is passionate, skilled, and proud to represent Lilac Heart Homecare values.

· To listen, learn, and grow — using feedback to continuously raise our standards.

· To continuously monitor, review, and improve our service in line with Care Inspectorate expectations and the Health and Social Care Standards.