Fare Access to services

At Lilac Heart Homecare, we are committed to promoting equality, valuing diversity, and fostering an inclusive environment for everyone we support, employ, and work with.

We believe that every individual has the right to be treated with dignity, respect, and fairness, regardless of age, disability, gender, gender identity, race, ethnicity, religion or belief, sexual orientation, marital status, or socio-economic background.

Our approach is guided by:

• The Equality Act 2010
• The Health and Social Care Standards
• Scottish social care values and principles

Our Commitment

We are committed to:

• Providing person-centred care that respects individual identity, culture, beliefs, and choices
• Challenging discrimination, prejudice, and inequality in all forms
• Ensuring our services are accessible, inclusive, and responsive to individual needs
• Promoting equality and inclusion through fair recruitment, training, and development of staff

Inclusive Practice

We actively work to:

• Create a welcoming and supportive environment for service users, families, and staff
• Support communication needs and reasonable adjustments
• Listen to feedback and continuously improve our practice

Equality, diversity, and inclusion are central to our values and underpin everything we do at Lilac Heart Homecare, ensuring safe, compassionate, and respectful care for all.